Guest Services Agent - Front Desk & Reservations

HHM Hospitality; West Orange (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Medical Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

Job summary

HHM Hotels in New Jersey seeks a Guest Service Agent to warmly greet, register and assist guests in alignment with hotel standards. You will manage reservations, payments, and inquiries, while contributing to guest satisfaction and brand sustainability initiatives.

Key responsibilities include handling billing, assisting with luggage, and maintaining safety and service quality. Prior experience in guest services and familiarity with PMS systems are preferred, with opportunities for growth within

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet, register and service guests in a friendly and courteous manner.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels in New Jersey seeks a Guest Service Agent to warmly greet, register and assist guests in alignment with hotel standards. You will manage reservations, payments, and inquiries, while contributing to guest satisfaction and brand sustainability initiatives.

Key responsibilities include handling billing, assisting with luggage, and maintaining safety and service quality. Prior experience in guest services and familiarity with PMS systems are preferred, with opportunities for growth within