Guest Experience Associate - Front Desk

Plazahotelelpaso; Town of Florida (NY); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Healthcare

Paid time off

401k

Travel discounts

Daily pay

Life insurance

Wellness program

Job summary

HHM Hotels in New York is seeking a Guest Service Agent to greet, register and service guests in a friendly, professional manner, aligning with brand standards and sustainability goals. Responsibilities include registering guests, handling payments, making reservations, transmitting messages via PMS, responding to requests, resolving complaints, and supporting the breakfast area when needed.

Candidates should have a high school diploma or equivalent and customer service experience; PMS knowledge

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign rooms to guests.
• Compute bills, collect payments, and make change.
• Transmit and receive messages via PMS system.
• Respond to guest requests promptly.
• Resolve guest complaints and escalate when necessary.
• Assist in breakfast area or with luggage during peak periods.
• Ensure overall guest satisfaction.

Skills

Customer service

Clear communication

Reservation systems

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels in New York is seeking a Guest Service Agent to greet, register and service guests in a friendly, professional manner, aligning with brand standards and sustainability goals. Responsibilities include registering guests, handling payments, making reservations, transmitting messages via PMS, responding to requests, resolving complaints, and supporting the breakfast area when needed.

Candidates should have a high school diploma or equivalent and customer service experience; PMS knowledge