Guest Services Associate — Front Desk & Guest Experience

HHM Hospitality; New York; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter Benefits

Wellness Program

Professional Development

Referral Bonus

Job summary

HHM Hotels seeks a Guest Service Agent in New York to greet guests, register them, and provide courteous service while following brand standards. The role includes front desk duties, payments, and reserving rooms, with a focus on guest satisfaction.

The successful candidate has a high school diploma or equivalent and prior customer service experience. Knowledge of PMS systems is preferred, with a comprehensive benefits package available.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with needs.
• Check-in/check-out and room assignments.
• Handle payments and verify methods of payment.
• Make reservations and confirm details.
• Respond to guest requests promptly and professionally.
• Resolve complaints or escalate when needed.
• Balance accounts and conduct audits if required.

Skills

Customer service

Communication

Friendly demeanor

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels seeks a Guest Service Agent in New York to greet guests, register them, and provide courteous service while following brand standards. The role includes front desk duties, payments, and reserving rooms, with a focus on guest satisfaction.

The successful candidate has a high school diploma or equivalent and prior customer service experience. Knowledge of PMS systems is preferred, with a comprehensive benefits package available.