Guest Experience Agent | Front Desk & Reservations

Plazahotelelpaso; Renton (WA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k match

Paid time off

Daily Pay

Life Insurance

TELUS Health access

Travel discounts

Commuter benefits

EAP & Wellness

Education/Development

Referral bonus

Job summary

HHM Hotels seeks a Guest Service Agent to greet, register and assist guests in a courteous, service‑oriented manner. You will handle reservations, payments and communications using the PMS system, ensuring smooth operations and guest satisfaction.

The role requires standing for extended periods, flexibility with shifts, and a customer‑first approach. Competitive wages and comprehensive benefits are offered in a dynamic hotel setting.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Process payments, verify credit, and make change.
• Make and confirm reservations.
• Operate the PMS to transmit messages and manage guest communications.
• Respond to guest requests promptly and professionally.
• Receive and resolve guest complaints, elevating to supervisor as needed.
• Secure valuables in hotel safes when required.
• Balance accounts and conduct basic audits as needed.
• Assist in breakfast area or with luggage during peak times.
• Aim for high guest satisfaction and outstanding service.

Skills

Customer service experience

PMS knowledge

High school diploma

Education

High School diploma or equivalent

Tools

PMS system

Job description

HHM Hotels seeks a Guest Service Agent to greet, register and assist guests in a courteous, service‑oriented manner. You will handle reservations, payments and communications using the PMS system, ensuring smooth operations and guest satisfaction.

The role requires standing for extended periods, flexibility with shifts, and a customer‑first approach. Competitive wages and comprehensive benefits are offered in a dynamic hotel setting.