Guest Services Agent — Front Desk & Reservations

Raines Company; Florence (SC); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Generous PTO

Job summary

Raines Co. is seeking a Front Desk Agent in the United States to greet guests, manage check-ins/outs, and handle reservations with a courteous, professional approach.

The role requires attention to guest needs, strong communication, and the ability to coordinate with housekeeping and other departments to ensure smooth operations. The position emphasizes delivering outstanding customer service, resolving guest inquiries promptly, and maintaining accurate billing and records in a fast-paced hotel

Qualifications

• Experience in customer service, forward-facing, or other guest-related positions.

Responsibilities

• Greets guests in a courteous and efficient manner.
• Handles inquiries, check-ins and check-outs, and room reservations.
• Maintains a friendly, professional demeanor at all times.
• Responds to telephone and in-person inquiries regarding reservations and information.
• Cross-checks billing instructions and processes payments for guests.
• Allocates rooms according to arrivals and guest requests.
• Communicates with housekeeping, maintenance and other departments as needed.
• Performs pre-registration for group arrivals and maintains the front desk log.

Skills

Customer service

Front desk experience

Guest relations

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Co. is seeking a Front Desk Agent in the United States to greet guests, manage check-ins/outs, and handle reservations with a courteous, professional approach.

The role requires attention to guest needs, strong communication, and the ability to coordinate with housekeeping and other departments to ensure smooth operations. The position emphasizes delivering outstanding customer service, resolving guest inquiries promptly, and maintaining accurate billing and records in a fast-paced hotel