Front Desk Supervisor: Lead Guest Experience & Team

The Lantern Columbia; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

Generous PTO

Job summary

Raines Co. is seeking a Front Desk Supervisor to guide front office staff in daily duties, enhancing guest service and efficiency.

The role involves supervising shift operations, answering inquiries, processing reservations, and coordinating with housekeeping and maintenance to ensure a seamless guest experience. Pre-employment background check required.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and opportunities to advance within the company.

Qualifications

• Front desk experience in guest-facing role.
• Prior supervisory experience preferred.
• Experience with brand or property PMS systems.
• Proficient in Microsoft 365 or similar applications.

Responsibilities

• Ensures outstanding guest care at all times.
• Supervises daily shift process and staff adherence to SOPs.
• Answers inquiries and processes reservations for guests.
• Trains and coaches front desk team to ensure quality operation.
• Coordinates with housekeeping and maintenance for guest satisfaction.

Skills

Guest service

Supervisory leadership

Front desk operations

PMS systems

Microsoft 365

Education

High school diploma

GED

Tools

M3

Efficenter

Quore

PBX

Job description

Raines Co. is seeking a Front Desk Supervisor to guide front office staff in daily duties, enhancing guest service and efficiency.

The role involves supervising shift operations, answering inquiries, processing reservations, and coordinating with housekeeping and maintenance to ensure a seamless guest experience. Pre-employment background check required.

We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and opportunities to advance within the company.