Guest Services & Reservations Agent

Raines Company; Waynesville (NC); On-site; USD 19,286 - 24,796; Full time

Job summary

Raines Company in Waynesville, NC seeks a Front Desk Agent to warmly greet guests, manage check-ins/outs, and reserve rooms. You will handle inquiries, answer calls, and promote hotel services while delivering courteous service.

The role requires excellent communication, attention to detail, and a team-oriented approach to ensure guest satisfaction and smooth operations at the front desk.

Qualifications

• Experience in customer service roles.
• Hospitality industry experience preferred.
• Proficient in Microsoft 365 or similar computer applications.
• Minimum high school diploma, GED or equivalent.

Responsibilities

• Greet guests and handle inquiries, check-in/out, and reservations.
• Use suggestive selling techniques to increase room nights and revenue.
• Coordinate with housekeeping, maintenance, and other departments to service guests.
• Process cash transactions and maintain accurate billing and payments for guests.
• Ensure front-desk log and guest records are up to date and accurate.
• Respond to guest concerns promptly and resolve issues effectively.
• Attend meetings as required.

Skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft 365

Job description

Raines Company in Waynesville, NC seeks a Front Desk Agent to warmly greet guests, manage check-ins/outs, and reserve rooms. You will handle inquiries, answer calls, and promote hotel services while delivering courteous service.

The role requires excellent communication, attention to detail, and a team-oriented approach to ensure guest satisfaction and smooth operations at the front desk.