Guest Services Agent — Elevate Check-Ins & Guest Experience

The Element Hotel Gaston; Dallas (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental/Vision benefits

401K

PTO

Job summary

Raines Co. is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and handle reservations with a courteous and efficient approach. The role emphasizes strong guest relations and professional demeanor in a hospitality setting.

The position requires experience in customer service, proficiency with Microsoft 365, and a high school diploma or GED. Equal opportunity employer with a focus on welcoming guests and delivering quality service.

Qualifications

• Experience in customer service, forward-facing, or other guest-related positions.
• Proficient in Microsoft 365 or similar computer applications.
• Experience in hospitality or hotel front desk roles preferred.

Responsibilities

• Greet guests courteously and efficiently.
• Check-in and check-out guests and handle reservations.
• Answer inquiries, resolve issues, and promote hotel services.

Skills

Customer service

Microsoft 365

Front desk operations

Education

High school diploma / GED

Job description

Raines Co. is seeking a Front Desk Agent to greet guests, manage check-in/check-out, and handle reservations with a courteous and efficient approach. The role emphasizes strong guest relations and professional demeanor in a hospitality setting.

The position requires experience in customer service, proficiency with Microsoft 365, and a high school diploma or GED. Equal opportunity employer with a focus on welcoming guests and delivering quality service.