Guest Experience Supervisor — Front Desk Leader & Guest Satisfaction

Stonebridge Companies; Fenwick Island (DE); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

PTO

Tuition aid

Travel perks

Job summary

Stonebridge Companies is looking for a Guest Services Supervisor in Fenwick Island, Delaware. This role involves assisting the Guest Service Manager and managing front office staff to ensure high-quality service for guests.

Ideal candidates should hold a bachelor's degree or relevant experience, have strong customer service and communication skills, and be flexible regarding their work schedule. Comprehensive benefits are provided, including medical, dental, and travel perks.

Qualifications

• Bachelor's degree from a four-year college or two years of related experience.
• Must be able to work nights and weekends.
• Ability to read and comprehend simple instructions and correspondence.

Responsibilities

• Assist Guest Service Manager in overseeing front office staff.
• Monitor Guest Service Scores and take action to improve guest satisfaction.
• Communicate with Engineering and Housekeeping regarding guest requests.

Skills

Customer service skills

Communication skills

Flexibility

Initiative

Education

Bachelor's degree or relevant experience

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Stonebridge Companies is looking for a Guest Services Supervisor in Fenwick Island, Delaware. This role involves assisting the Guest Service Manager and managing front office staff to ensure high-quality service for guests.

Ideal candidates should hold a bachelor's degree or relevant experience, have strong customer service and communication skills, and be flexible regarding their work schedule. Comprehensive benefits are provided, including medical, dental, and travel perks.