Guest Services Agent – Front Desk & PBX

Marriott Phoenix Resort Tempe at the Buttes; Tempe (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Marriott Phoenix Resort Tempe at the Buttes is seeking a Full-time Front Desk Associate. The role involves managing guest check-ins and check-outs, handling reservations, and resolving customer inquiries. Candidates should have a High School diploma or equivalent experience, with preferred knowledge of Front Desk operations at Marriott. The position demands strong customer service skills and the ability to work in a busy environment, ensuring maximum customer satisfaction while following established procedures.

Qualifications

• 3 months to 1 year experience in a related position.
• Knowledge of Marriott's services and operations.
• Ability to read and speak English; a second language is preferred.

Responsibilities

• Handle guest registration and room assignments.
• Pre-register and block reservations efficiently.
• Check guests in and out according to policies.
• Resolve customer complaints and assist with inquiries.
• Cancel room reservations as per procedures.
• Walk customers courteously according to procedures.
• Work in the PBX department.

Skills

Customer service skills

Front Desk operations

Problem-solving skills

Bilingual ability (preferred)

Education

High School education or equivalent experience

Tools

Computer systems

Job description

Marriott Phoenix Resort Tempe at the Buttes is seeking a Full-time Front Desk Associate. The role involves managing guest check-ins and check-outs, handling reservations, and resolving customer inquiries. Candidates should have a High School diploma or equivalent experience, with preferred knowledge of Front Desk operations at Marriott. The position demands strong customer service skills and the ability to work in a busy environment, ensuring maximum customer satisfaction while following established procedures.