Front Desk Concierge — Exceptional Guest Service

Peachtree Group; Tempe (AZ); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group seeks a Front Desk Agent in Tempe, AZ to create a welcoming first impression by greeting guests, checking them in, and handling payments accurately. The role requires proactive customer service, attentiveness to requests, and collaboration with hotel teams to maintain high standards of hospitality while ensuring guest satisfaction through efficient operations.

You will monitor reservations, update room status, and assist with billing inquiries, while maintaining a clean lobby and

Qualifications

• Excellent guest service and communication skills.
• Ability to handle payments and maintain accurate records.
• Professional appearance and friendly demeanor.
• Basic computer and phone systems knowledge.

Responsibilities

• Greet, register, and assign rooms to guests.
• Process guest check-ins/outs and collect payments.
• Maintain cash drawer accuracy at shift start and end.
• Provide information on hotel services, dining, and local attractions.
• Coordinate with other departments to ensure guest satisfaction.
• Keep lobby, front desk, and lobby restrooms clean and welcoming.
• Complete shift paperwork and night audit reports.

Job description

The Front Desk Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

• Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment.
• Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift.
• Check the front desk log for problems, special requests, etc.
• Greets, registers, and assigns rooms to guests.
• Process guest registrations, including collecting payment.
• Maintain room status inventory.
• Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff.
• Maintain and clean the lobby and bathroom as needed.
• Communicates all information to the following shift to ensure a smooth transition.
• Works closely with all hotel departments to ensure the highest quality of customer service.
• Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features.
• Responsible for completing all required shift paperwork, and night audit reports daily.
• Performs other duties as assigned by management.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.