Front Desk Concierge — Exceptional Guest Service

Peachtree Group; Tempe, Northern (AZ, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group seeks a Front Desk Agent in Tempe, AZ to create a welcoming first impression by greeting guests, checking them in, and handling payments accurately. The role requires proactive customer service, attentiveness to requests, and collaboration with hotel teams to maintain high standards of hospitality while ensuring guest satisfaction through efficient operations.

You will monitor reservations, update room status, and assist with billing inquiries, while maintaining a clean lobby and

Qualifications

• Excellent guest service and communication skills.
• Ability to handle payments and maintain accurate records.
• Professional appearance and friendly demeanor.
• Basic computer and phone systems knowledge.

Responsibilities

• Greet, register, and assign rooms to guests.
• Process guest check-ins/outs and collect payments.
• Maintain cash drawer accuracy at shift start and end.
• Provide information on hotel services, dining, and local attractions.
• Coordinate with other departments to ensure guest satisfaction.
• Keep lobby, front desk, and lobby restrooms clean and welcoming.
• Complete shift paperwork and night audit reports.

Job description

Peachtree Group seeks a Front Desk Agent in Tempe, AZ to create a welcoming first impression by greeting guests, checking them in, and handling payments accurately. The role requires proactive customer service, attentiveness to requests, and collaboration with hotel teams to maintain high standards of hospitality while ensuring guest satisfaction through efficient operations.

You will monitor reservations, update room status, and assist with billing inquiries, while maintaining a clean lobby and