Lux Spa Front Desk Concierge

Marriott Phoenix Resort Tempe at the Buttes; Tempe (AZ); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Resort employee discounts

Access to spa amenities

Opportunities for career growth within

Job summary

Marriott Phoenix Resort Tempe at the Buttes is seeking a professional Spa Receptionist to be the first point of contact for guests and ensure an exceptional spa experience. You will handle check-in/out, inquiries, and appointment scheduling.

This role requires strong communication, multitasking, cash handling, and a polished appearance in a luxury spa setting. Weekend and holiday availability may be needed, with opportunities to grow within the resort.

Qualifications

• Previous experience in customer service, hospitality, or spa/wellness industry preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures.
• Answer phone calls and respond to emails, providing information about spa services, pricing, and availability.
• Schedule, modify, and confirm spa appointments using the booking system.
• Process payments, handle cash, credit card transactions, and gift cards accurately.
• Maintain knowledge of spa treatments, promotions, and policies to answer guest inquiries effectively.
• Assist with retail sales, including recommending and processing purchases of skincare and wellness products.
• Keep the front desk and reception area clean, organized, and stocked with necessary materials.
• Communicate with spa providers and therapists to ensure smooth appointment flow.
• Address guest concerns or complaints professionally, escalating issues to management when necessary.
• Assist with inventory management and stocking retail products as needed.
• Support spa operational needs, such as preparing client intake forms and ensuring proper documentation.

Skills

Customer service

Hospitality

Multitasking

POS experience

Professional appearance

Weekend availability

Tools

POS system

Job description

Marriott Phoenix Resort Tempe at the Buttes is seeking a professional Spa Receptionist to be the first point of contact for guests and ensure an exceptional spa experience. You will handle check-in/out, inquiries, and appointment scheduling.

This role requires strong communication, multitasking, cash handling, and a polished appearance in a luxury spa setting. Weekend and holiday availability may be needed, with opportunities to grow within the resort.