Guest Experience Agent – Front Desk

Tempe Hotel Operations, LLC; Tempe (AZ); On-site; USD 19,000 - 26,000; Full time

Job summary

AC Hotel Tempe is seeking a Front Desk Guest Services Agent to provide a warm welcome, efficient check-in/check-out, and proactive guest assistance. You will manage reservations, answer phones, assist with shuttle services, and ensure accurate billing while upholding the hotel’s standards.

This on-site role requires weekend/holiday availability, English fluency, and IT skills. A customer-first mindset and the ability to balance multiple tasks in a fast-paced environment are essential.

Qualifications

• Greet guests warmly and deliver professional service.
• Ensure smooth check-in/check-out processes.
• Assist guests with reservations and shuttle services when needed.
• Handle payments and balance cash drawer accurately.

Responsibilities

• Attend to guest requests courteously and promptly.
• Maintain knowledge of local area and hotel services to enhance guest experience.
• Assist Night Audit as needed and complete daily reports.
• Adhere to AC Hotel Tempe standards and safety procedures.

Skills

Customer service

Communication

Cash handling

English fluency

Teamwork

Computer literacy

Education

High school diploma or GED

Tools

MS Excel

Job description

AC Hotel Tempe is seeking a Front Desk Guest Services Agent to provide a warm welcome, efficient check-in/check-out, and proactive guest assistance. You will manage reservations, answer phones, assist with shuttle services, and ensure accurate billing while upholding the hotel’s standards.

This on-site role requires weekend/holiday availability, English fluency, and IT skills. A customer-first mindset and the ability to balance multiple tasks in a fast-paced environment are essential.