Front Desk Guest Services Champion

Ignite Hotels; Tempe (AZ); On-site; USD 23,000 - 25,000; Full time

Job summary

Ignite Hotels in Tempe, AZ, is seeking a Front Desk Agent (Guest Service) to deliver outstanding guest service through check-in/check-out and front office support. The role requires basic computer skills and may involve PMS tasks; hospitality experience is preferred.

This is a full-time, on-site position with potential for involvement in loyalty programs and daily operations. Qualifications include a high school diploma or GED; a service-first mindset, reliability, and professionalism are

Qualifications

• High school diploma or GED required.
• Hospitality or customer service experience preferred (hotel front desk a plus).
• Friendly, professional communication with a service-first mindset.

Responsibilities

• Greet guests and provide efficient check-in/check-out.
• Handle guest questions and concerns professionally.
• Process reservations, room assignments, and payments accurately.
• Maintain front desk and lobby standards and cleanliness.
• Coordinate with housekeeping/maintenance to meet guest needs.
• Answer phones and manage emails.

Skills

Customer service

Multitasking

Communication skills

Professionalism

Education

High school diploma or GED

Tools

Opera PMS

OnQ PMS

Choice Advantage

Job description

Ignite Hotels in Tempe, AZ, is seeking a Front Desk Agent (Guest Service) to deliver outstanding guest service through check-in/check-out and front office support. The role requires basic computer skills and may involve PMS tasks; hospitality experience is preferred.

This is a full-time, on-site position with potential for involvement in loyalty programs and daily operations. Qualifications include a high school diploma or GED; a service-first mindset, reliability, and professionalism are