Guest Experience Specialist — Front Desk

Crestline Hotels and Resorts / Hyatt Place/Hyatt House Tempe; Tempe (AZ); On-site; USD 26,000 - 38,000; Full time

Job summary

Crestline Hotels & Resorts seeks a Front Desk Agent in Tempe to greet guests, check them in/out, answer calls, and fulfill service requests in line with hotel policies.

You will maintain knowledge of hotel services, rates, promotions, and daily activity, ensuring smooth front desk operations and a welcoming guest experience around the clock.

Strong communication, basic computer skills, and a commitment to guest satisfaction are essential for success in this role within a dynamic hotel environment.

Qualifications

• High School Graduate or GED.
• One year of experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs and respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Process all guest check-ins and verify registration information.
• Input guest payment details and handle cash as designated.
• Process all check-outs and adjust vouchers, paid-outs, correction vouchers, miscellaneous charges.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Keep informed of hotel features/services, hours of operation, rates, promotions, and daily activity.

Education

High School/GED

Job description

Crestline Hotels & Resorts seeks a Front Desk Agent in Tempe to greet guests, check them in/out, answer calls, and fulfill service requests in line with hotel policies.

You will maintain knowledge of hotel services, rates, promotions, and daily activity, ensuring smooth front desk operations and a welcoming guest experience around the clock.

Strong communication, basic computer skills, and a commitment to guest satisfaction are essential for success in this role within a dynamic hotel environment.