Guest Services Agent – Front Desk (Houston)

The Chifley Tapestry Collection, Houston Galleria; Houston (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management in Houston, TX is seeking a Front Desk Clerk to greet and register guests, manage check-in/out, and ensure an exceptional stay. The role requires accurate computer input, cash handling, and the ability to resolve guest concerns promptly.

Responsibilities include confirming guest details, posting charges, answering calls, and maintaining a safe, courteous front desk environment. Prior hospitality experience and a high school diploma are preferred.

Qualifications

• Any combination of education and experience equivalent and graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Considerable skill in the use of a calculator and prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and help resolve conflicts.
• Ability to read, listens, and communicates effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.

Responsibilities

• Greet customers with a friendly welcome and provide accurate information about hours and local attractions.
• Complete registration by inputting and retrieving information from a computer system and coding keys/coupons as needed.
• Verify and imprint credit cards for authorization; handle cash and balance house bank.
• Answer phones with clear English; relay messages and retrieve mail or packages as requested.
• Close guest accounts at checkout and resolve any dissatisfaction per guidelines.

Skills

Customer service

English communication

Cash handling

Mathematical calculations

Conflict resolution

Education

High school diploma

Tools

Calculator

Front desk software

Job description

Driftwood Hospitality Management in Houston, TX is seeking a Front Desk Clerk to greet and register guests, manage check-in/out, and ensure an exceptional stay. The role requires accurate computer input, cash handling, and the ability to resolve guest concerns promptly.

Responsibilities include confirming guest details, posting charges, answering calls, and maintaining a safe, courteous front desk environment. Prior hospitality experience and a high school diploma are preferred.