Guest Services Agent | Front Desk & Guest Experience

Terratron; Rochester (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid time off

Hotel discounts

Job summary

Terratron is seeking a Guest Services associate to welcome guests, handle check-in and check-out, verify reservations, and process transactions with accuracy. You will maintain lobby areas and communicate guest needs to housekeeping and leadership.

The role requires flexible scheduling including weekends and nights as needed, contributing to a positive guest experience. The position emphasizes professionalism, multitasking, and clear communication, with opportunities to support safety procedures

Qualifications

• Professional, courteous, and service-focused.
• Reliable, self-motivated, responsible with time management.
• Ability to communicate verbally and in writing.
• Flexible scheduling including weekends and holidays.

Responsibilities

• Greet and assist guests with check-in/out and requests.
• Verify reservations and process guest transactions accurately.
• Handle cash, deposits, and house bank responsibilities as assigned.
• Explain room features and property information to guests.
• Process payments, disputes, and guest account needs as assigned.
• Maintain front desk, lobby, market, and public-facing areas to standards.
• Communicate guest needs and operational updates to housekeeping, maintenance, and leadership.
• Support safety, security, and emergency procedures.
• Respond to guest concerns and service opportunities with urgency.
• For Night Audit, run end-of-day reports and related tasks.
• Adhere to company policies and property-specific expectations.
• Extend professionalism to guests, residents, customers, clients, vendors, and associates.
• Be proactive, prompt, dependable, and attentive to detail.
• Act with integrity and teamwork; maintain the spirit to serve.
• Maintain a clean, professional appearance and wear uniform as assigned.
• Follow basic safety, security, and emergency procedures.
• Support a culturally diverse workplace and comply with laws.
• Assist in other departments or tasks as needed.

Skills

Communication skills

Time management

Multitasking

Teamwork

Independent work

Cash handling

Customer service

PMS knowledge

Safety procedures

Professionalism

Tools

Property Management System (PMS)

FOSSE

Lightspeed

SynXis

Job description

Terratron is seeking a Guest Services associate to welcome guests, handle check-in and check-out, verify reservations, and process transactions with accuracy. You will maintain lobby areas and communicate guest needs to housekeeping and leadership.

The role requires flexible scheduling including weekends and nights as needed, contributing to a positive guest experience. The position emphasizes professionalism, multitasking, and clear communication, with opportunities to support safety procedures