Guest Services Specialist — Front Desk & Guest Experience

Terratron; Rochester (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with employer matching

Paid time off

Hotel discounts

On‑Demand Pay

Job summary

Terratron in Rochester, MN seeks a courteous Guest Services professional to greet guests, assist with check-in and check-out, verify reservations, and handle guest requests with accuracy and empathy. You will process payments, explain room features, coordinate with housekeeping and maintenance, and ensure front desk areas meet brand standards while upholding safety procedures.

Flexible scheduling including weekends and nights may be required; strong communication and teamwork are essential to

Qualifications

• Reliable, self-motivated, and responsible time management.
• Strong oral and written communication skills.
• Ability to work independently and as part of a team.
• Ability to multitask, stay organized, and adapt to business needs.

Responsibilities

• Greet and assist guests with check-in, check-out, requests, and questions.
• Verify reservation information and process guest transactions accurately.
• Handle financial transactions, cash handling, deposits, or house bank responsibilities where assigned.
• Explain room features and property information to guests.
• Process payments, disputes, and guest account needs as assigned.
• Maintain front desk, lobby, market, and public-facing areas according to standards.
• Communicate guest needs and operational updates to housekeeping, maintenance, and leadership.
• Support safety, security, and emergency procedures.
• Respond to guest concerns and service opportunities with urgency.

Skills

Customer service

Time management

Communication skills

Multitasking

Teamwork

Cash handling

PMS familiarity

Tools

FOSSE

Lightspeed

SynXis

Job description

Terratron in Rochester, MN seeks a courteous Guest Services professional to greet guests, assist with check-in and check-out, verify reservations, and handle guest requests with accuracy and empathy. You will process payments, explain room features, coordinate with housekeeping and maintenance, and ensure front desk areas meet brand standards while upholding safety procedures.

Flexible scheduling including weekends and nights may be required; strong communication and teamwork are essential to