Guest Services Specialist - Front Desk & Reservations

guestservices; Flamingo (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

Guest Services is seeking a Front Desk Agent to manage guest check-ins/outs, reservations, and switchboard operations. The role requires strong customer service skills and the ability to handle walk-in traffic with a welcoming approach.

Responsibilities include room registration, rate quotes, upselling where appropriate, and coordination with Housekeeping. Familiarity with reservations and POS systems is expected; HS diploma and English proficiency are preferred.

Qualifications

• High School Diploma preferred; minimum of 16 years of age.
• Clerical skills including typing, filing, office machine operations, cash register operation, data maintenance.
• Computer proficiency and ability to multitask.
• Strong interpersonal and communication skills.

Responsibilities

• Check guests and vendors in and out; manage reservations and switchboard.
• Provide administrative and reception support to management and staff.
• Handle walk-in traffic; sign in customers and greet with a welcoming demeanor.
• Register and assign rooms; provide quotes and up-sell when possible.
• Coordinate Front Desk with Housekeeping; verify charges and post to folios.
• Balance cash at start and end of shift; respond to guest inquiries and resolve complaints.

Skills

Customer service

Multi-tasking

Cash handling

Computer skills

Communication

English proficiency

Education

High School Diploma

Tools

Reservations system

POS system

Job description

Guest Services is seeking a Front Desk Agent to manage guest check-ins/outs, reservations, and switchboard operations. The role requires strong customer service skills and the ability to handle walk-in traffic with a welcoming approach.

Responsibilities include room registration, rate quotes, upselling where appropriate, and coordination with Housekeeping. Familiarity with reservations and POS systems is expected; HS diploma and English proficiency are preferred.