Evening Front Desk: Guest Service Expert

Winwood Hospitality Group; Lumberton (NC); On-site; USD 15,000 - 17,000; Full time

Job summary

Hilton is hiring a Guest Service Agent at our Lumberton, NC property. The role focuses on accurate reservations, smooth check-ins/check-outs, and ensuring a warm, efficient guest experience across all front desk operations.

The ideal candidate will have a High School diploma or GED, be comfortable with computerized systems, and possess strong English communication and customer service skills. Weekend availability and a collaborative mindset are highly valued.

Qualifications

• Read and write in English; communicate clearly with guests.
• Experience in hospitality front desk preferred.
• Comfort using computer systems for reservations, check-ins and invoicing.

Responsibilities

• Make reservations for guests staying at the hotel.
• Check guests in and out following hotel procedures.
• Assist guests with billing inquiries and hotel information.
• Coordinate with housekeeping and engineering to fulfill guest requests.
• Maintain accurate records in PBX and guest services software.

Skills

English Proficiency

Communication

Customer Service

Education

High School Diploma / GED

Tools

Computerized systems

Job description

Hilton is hiring a Guest Service Agent at our Lumberton, NC property. The role focuses on accurate reservations, smooth check-ins/check-outs, and ensuring a warm, efficient guest experience across all front desk operations.

The ideal candidate will have a High School diploma or GED, be comfortable with computerized systems, and possess strong English communication and customer service skills. Weekend availability and a collaborative mindset are highly valued.