Guest Services Agent - Front Desk (Hotel) | Room Discounts

Driftwood Hospitality Management; Raleigh (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Clerk at the Raleigh North Hills Hilton in Raleigh, NC. The role focuses on greeting guests, registering arrivals, and processing payments to ensure a smooth stay.

The position requires strong English communication, customer service, and basic math skills, with familiarity using a computer system for guest data and billing. The hotel operates 24/7, offering varied shifts and room for growth.

Qualifications

• High school diploma preferred.
• Prior hospitality experience preferred, but not required.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Greet guests with a friendly welcome and provide information on services, hours, and attractions.
• Complete registration by inputting guest data, confirming details, and assigning rooms.
• Handle payments, post charges, and balance the house bank using a computer system.
• Answer phones promptly and relay messages to guests.
• Resolve guest issues and complaints in a timely and courteous manner.

Skills

Customer service

English communication

Basic math

Computer skills

Education

High school diploma

Tools

Calculator

Computer system

Job description

Driftwood Hospitality Management is seeking a Front Desk Clerk at the Raleigh North Hills Hilton in Raleigh, NC. The role focuses on greeting guests, registering arrivals, and processing payments to ensure a smooth stay.

The position requires strong English communication, customer service, and basic math skills, with familiarity using a computer system for guest data and billing. The hotel operates 24/7, offering varied shifts and room for growth.