Guest Experience Front Desk Agent

Highgate; Sagle (ID); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

401(k) retirement plan

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Tuition reimbursement

Job summary

Highgate is seeking a Front Office Agent at Residence Inn Ohare/Rosemont for attentive guest service from check-in to checkout. The role emphasizes maximizing occupancy and guest satisfaction while handling inquiries and maintaining rate integrity.

The position requires a friendly, professional demeanor, strong communication, and the ability to multitask in a fast-paced hotel setting. Full-time hours with competitive benefits are provided.

Qualifications

• College coursework in related field is helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Customer service experience preferred.
• Strong communication and multitasking skills required.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all credit policies.
• Be aware of rates, packages and promotions as listed in the Red Book.
• Be familiar with in-house groups and dates.
• Handle check-ins and checkouts in a friendly, efficient manner.
• Operate Front Desk computer system and complete shift checklist.

Skills

Customer service

Communication

Multitasking

Attentive demeanor

Education

High School diploma or equivalent

College coursework in related field

Tools

Computer experience

Job description

Highgate is seeking a Front Office Agent at Residence Inn Ohare/Rosemont for attentive guest service from check-in to checkout. The role emphasizes maximizing occupancy and guest satisfaction while handling inquiries and maintaining rate integrity.

The position requires a friendly, professional demeanor, strong communication, and the ability to multitask in a fast-paced hotel setting. Full-time hours with competitive benefits are provided.