Guest Services Agent — Create Wow Moments for Guests

Pyramid Global Hospitality; Boston (MA); Sur place; USD 22 000 - 31 000; Plein temps

Résumé du poste

Pyramid Global Hospitality in Boston is seeking a Guest Services Agent for the Boston Marriott Burlington. You will greet guests, manage check-in, and provide information about the hotel and local attractions.

The role emphasizes a friendly, engaging demeanor, teamwork, and the ability to handle a fast-paced environment. A minimum of one year in customer service and hospitality experience is preferred, with weekend and holiday availability.

Qualifications

• Minimum one year in a customer service role with high guest interaction.
• Hospitality experience is a plus.
• Ability to solve problems as they arise.
• Capable of working in a team environment.
• Pleasant and helpful personality.
• Able to stand for the full shift.
• Outgoing, engaging personality and strong verbal communication.
• Willing to work varied shifts, including weekends and holidays.
• Comfortable guiding guests and providing local information.

Responsabilités

• Greet guests and create a memorable first impression.
• Assist with check-in and escort guests to the front desk.
• Explain hotel amenities and local attractions.
• Work with teammates to provide personalized guest experiences.
• Maintain high standards of guest service in a fast-paced setting.

Connaissances

Customer service

Hospitality experience

Team player

Verbal communication

Problem solving

Standing required

Engaging personality

Flexibility

Multitasking

Description du poste

Pyramid Global Hospitality in Boston is seeking a Guest Services Agent for the Boston Marriott Burlington. You will greet guests, manage check-in, and provide information about the hotel and local attractions.

The role emphasizes a friendly, engaging demeanor, teamwork, and the ability to handle a fast-paced environment. A minimum of one year in customer service and hospitality experience is preferred, with weekend and holiday availability.