Guest Experience Ambassador

Pyramid Burlington Management; Burlington (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Full benefits

401k with company match

Bonus programs

Job summary

Pyramid Global Hospitality is seeking a Guest Services Agent at the Boston Marriott Burlington to create a warm, memorable first impression for guests and support their stay with proactive service.

The role requires one year of guest-focused experience, excellent communication, and the ability to work in a fast-paced hotel environment. Weekend/holiday shifts are available with competitive hourly pay.

Qualifications

• Minimum 1 year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems as they arise.
• Ability to work in a team environment.
• Pleasant and helpful personality.
• Must be able to stand for the duration of the shift.
• Able to work varied shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests; welcome each guest to our hotel.
• Escort and orient guests to the front desk for check-in.
• Explain our amenities and fun facts about the hotel.
• Work with attendants to ensure a personalized guest experience.

Skills

Customer service

Hospitality experience

Teamwork

Verbal communication

Problem solving

Fast-paced

Job description

Pyramid Global Hospitality is seeking a Guest Services Agent at the Boston Marriott Burlington to create a warm, memorable first impression for guests and support their stay with proactive service.

The role requires one year of guest-focused experience, excellent communication, and the ability to work in a fast-paced hotel environment. Weekend/holiday shifts are available with competitive hourly pay.