Front Desk Agent

BENCHMARK; Burlington (MA); On-site; USD 22,000 - 31,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Guest Services Agent at the Boston Marriott Burlington to deliver exceptional service and create memorable stays. You will welcome guests, assist with check-in, and share knowledge about hotel amenities and local area.

The role requires a friendly, engaging personality, strong communication, and the ability to work in a fast-paced environment. Weekend and holiday shifts are included, with opportunities to grow within a world-class property.

Qualifications

• At least one year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing.
• Available to work various shifts including weekends and holidays.

Responsibilities

• Greet and welcome guests as they arrive, offering a warm first impression.
• Escort and orient guests to the front desk for check-in and provide directions.
• Explain hotel amenities and local attractions to guests.
• Collaborate with colleagues to ensure personalized guest experiences.
• Assist with luggage handling and any guest requests to WOW them.

Skills

Guest Service

Customer Service

Verbal Communication

Teamwork

Hospitality Experience

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you!What you will have an opportunity to do:We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest’s luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.Your Role:Help guests discover their “Wanderlust” experienceProvide exceptional customer service by being engaging and taking sincere interestInteracts with all guests. The guest services attendant will welcome each guest to our hotel.You will be escorting and orienting the guest to the front desk for check-in.You will be explaining our amenities and fun facts they should know about our hotel.You will be working together with other attendants to ensure each guest has a personalized experience and will “dive\" to open the door for all guests.\"Be the difference\" with all guest and employees and do more than just “the norm\".What are we looking for?At least one year in a customer service role with high guest interactionHospitality industry experience is a plus.Ability to solve problems when they arise.Ability to work in a team environment is a must.Pleasant and helpful personality.Must be able to work a full shift standing.A strong desire to make an impact on other peopleAn outgoing and engaging personalityExcellent verbal communication skillsAbility to work in a fast-paced settingAbility to stand for the duration of the shiftMust be available to work various shifts including weekends and holidaysCompensation:$19.00-$19.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.