Front Desk Concierge: WOW Guests & Create Wanderlust

Pyramid Global Hospitality; Auburndale (MA); On-site; USD 28,000 - 29,000; Full time

Job summary

Pyramid Global Hospitality is seeking a friendly Front Desk Agent for Boston Marriott Newton. You will greet guests, check them in and out, and serve as the hospitality ambassador for property and local area information.

The role requires an energetic, guest-focused attitude, strong communication skills, and the ability to thrive in a fast-paced environment. On-site position with opportunities to grow within a renowned hotel group.

Qualifications

• High school diploma or equivalent.
• A strong desire to make an impact on other people.
• An outgoing and engaging personality.
• Computer skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Greet and assist guests at check-in/check-out with a friendly, professional demeanor.
• Provide information about hotel services, local area, and amenities to guests.
• Handle guest requests and resolve issues to ensure satisfaction and a memorable stay.
• Promote hotel programs and upsell services where appropriate.
• Collaborate with other departments to meet guest needs and uphold standards.

Skills

Outgoing personality

Excellent communication

Computer skills

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a friendly Front Desk Agent for Boston Marriott Newton. You will greet guests, check them in and out, and serve as the hospitality ambassador for property and local area information.

The role requires an energetic, guest-focused attitude, strong communication skills, and the ability to thrive in a fast-paced environment. On-site position with opportunities to grow within a renowned hotel group.