Front Desk Agent

Pyramid Burlington Management; Burlington (MA); In loco; USD 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Full benefits

401k with company match

Bonus programs

Descrizione del lavoro

Pyramid Global Hospitality is seeking a Guest Services Agent at the Boston Marriott Burlington to create a warm, memorable first impression for guests and support their stay with proactive service.

The role requires one year of guest-focused experience, excellent communication, and the ability to work in a fast-paced hotel environment. Weekend/holiday shifts are available with competitive hourly pay.

Competenze

• Minimum 1 year in a customer service role with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to solve problems as they arise.
• Ability to work in a team environment.
• Pleasant and helpful personality.
• Must be able to stand for the duration of the shift.
• Able to work varied shifts including weekends and holidays.

Mansioni

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests; welcome each guest to our hotel.
• Escort and orient guests to the front desk for check-in.
• Explain our amenities and fun facts about the hotel.
• Work with attendants to ensure a personalized guest experience.

Conoscenze

Customer service

Hospitality experience

Teamwork

Verbal communication

Problem solving

Fast-paced

Descrizione del lavoro

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hospitality, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property

At the Boston Marriott Burlington, we pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few. We are looking for talented people who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed. We believe each member of our team has a key part to play in our delivery of outstanding service and memorable experiences for each guest. We want a hotel that people want to come to, not through. Find out today what a career with Pyramid Global Hospitality at the Boston Marriott Burlington can mean for you!

What you will have an opportunity to do

We are looking for a highly motivated individual to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel/resort, the Guest Services Agent assists with the unloading of guest's luggage and provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area as they assist the guest to their room.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to "WOW" people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role

• Help guests discover their "Wanderlust" experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests. The guest services attendant will welcome each guest to our hotel.
• You will be escorting and orienting the guest to the front desk for check-in.
• You will be explaining our amenities and fun facts they should know about our hotel.
• You will be working together with other attendants to ensure each guest has a personalized experience and will "dive" to open the door for all guests.
• "Be the difference" with all guest and employees and do more than just "the norm".

What are we looking for

• At least one year in a customer service role with high guest interaction
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Compensation

$19.00 - $19.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations