Guest Services Agent - Create Wanderlust-Worthy Stays

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 18,000 - 23,000; Full time

Job summary

Pyramid Global Hospitality in Cincinnati is seeking a Guest Services Agent to create a warm, memorable first impression for guests from arrival to departure. You will assist with check-in/out and provide information about hotel amenities and local attractions.

The role emphasizes engaging personality, strong communication, teamwork, and the ability to thrive in a fast-paced environment while ensuring outstanding guest service.

Qualifications

• Minimum 1 year of customer service with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to work in a fast-paced, team-based environment.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
• Upon check-in, you will escort the guests to the elevator. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• Assist lobby attendant in keeping entrance area clean and organized.
• "Be the difference" with all guest and employees and do more than just “the norm".

Skills

Customer service

Verbal communication

Teamwork

People skills

Stamina

Flexibility

Job description

Pyramid Global Hospitality in Cincinnati is seeking a Guest Services Agent to create a warm, memorable first impression for guests from arrival to departure. You will assist with check-in/out and provide information about hotel amenities and local attractions.

The role emphasizes engaging personality, strong communication, teamwork, and the ability to thrive in a fast-paced environment while ensuring outstanding guest service.