AGENT - Front Desk

BENCHMARK; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality in Cincinnati is seeking a Guest Services Agent to welcome guests and support check-in/out, delivering warm hospitality and local area knowledge at our top hotel, The Phelps with Pyramid Hotel Group.

You will connect with guests from around the world, anticipate needs, and help create memorable Wanderlust experiences while maintaining a clean, organized lobby and assisting other front desk teammates.

Qualifications

• Experience in guest services or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to engage with guests from diverse backgrounds.

Responsibilities

• Assist with check-in and check-out and answer guest questions.
• Provide local area information and hotel amenities.
• Maintain lobby area cleanliness and a welcoming atmosphere.
• Anticipate guest needs and WOW experiences.

Skills

Guest services

Hospitality

Communication

Customer focus

Multi-tasking

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

There is a reason we are in the top 5 hotels in Cincinnati! It's our people! Sure, we have boutique accommodations in the historic Phelps Building in the heart of the city. Unique among extended-stay hotels in Cincinnati, we feature a rooftop restaurant and terrace, but that's not what really sets us apart, its our team members! We are in the top 5 because we're powered by some of the best, most talented individuals in the business. If you're the best, you belong with the best. Come see what a career at The Phelps with Pyramid Hotel Group can mean for you! The Phelps boasts 134 guest rooms and 5,039 sq ft of event space.

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel, the Guest Services Agent assists with checking in and out as well as provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

Help guests discover their “Wanderlust” experience Provide exceptional customer service by being engaging and taking sincere interest Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel. Upon check-in, you will escort the guests to the elevator. As you do so, you will be explaining our amenities and fun facts they should know about our hotel. Assist lobby attendant in keeping entrance area clean and organized "Be the difference" with all guest and employees and do more than just “the norm