Guest Services Concierge - Create Memorable Wanderlust Stays

Pyramid Global Hospitality; La Quinta (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

401k with company match

Bonus programs

Full benefits

Job summary

Pyramid Global Hospitality is hiring a Guest Services Agent at the La Quinta Resort and Club. You will welcome guests, assist with luggage, and guide them to rooms while sharing hotel amenities and local tips.

The role emphasizes warmth, strong communication, and a genuine guest‑centered approach to create memorable stays. Ideal candidates have at least one year in a customer service role, a valid driver's license, and the ability to work a full shift including weekends and holidays in a

Qualifications

• At least one year in a customer service role with high guest interaction.
• A Valid driver's license with no major infractions for 6 months.
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• Must be able to work a full shift standing and moving between areas of the hotel.
• Strong desire to make a positive impact on others.
• Outgoing and engaging personality.
• Excellent verbal communication skills.
• Ability to work in a fast-paced setting.
• Ability to stand for the duration of the shift.
• Must be available to work various shifts including weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Welcomes each guest and assists with luggage and arrival procedures.
• Escort guests to the front desk for check-in and orient them to amenities.
• Coordinate with team to ensure a personalized guest experience.
• Maintain clean and organized entrance and lobby areas.
• Be proactive and go beyond the norm to delight guests.

Skills

Customer service

Communication

Teamwork

Driving license

Job description

Pyramid Global Hospitality is hiring a Guest Services Agent at the La Quinta Resort and Club. You will welcome guests, assist with luggage, and guide them to rooms while sharing hotel amenities and local tips.

The role emphasizes warmth, strong communication, and a genuine guest‑centered approach to create memorable stays. Ideal candidates have at least one year in a customer service role, a valid driver's license, and the ability to work a full shift including weekends and holidays in a