Guest Services Agent: Deliver Memorable Stays

BENCHMARK; Cincinnati (OH); On-site; USD 19,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality in Cincinnati is seeking a Guest Services Agent to welcome guests and support check-in/out, delivering warm hospitality and local area knowledge at our top hotel, The Phelps with Pyramid Hotel Group.

You will connect with guests from around the world, anticipate needs, and help create memorable Wanderlust experiences while maintaining a clean, organized lobby and assisting other front desk teammates.

Qualifications

• Experience in guest services or hospitality preferred.
• Excellent communication and interpersonal skills.
• Ability to engage with guests from diverse backgrounds.

Responsibilities

• Assist with check-in and check-out and answer guest questions.
• Provide local area information and hotel amenities.
• Maintain lobby area cleanliness and a welcoming atmosphere.
• Anticipate guest needs and WOW experiences.

Skills

Guest services

Hospitality

Communication

Customer focus

Multi-tasking

Job description

Pyramid Global Hospitality in Cincinnati is seeking a Guest Services Agent to welcome guests and support check-in/out, delivering warm hospitality and local area knowledge at our top hotel, The Phelps with Pyramid Hotel Group.

You will connect with guests from around the world, anticipate needs, and help create memorable Wanderlust experiences while maintaining a clean, organized lobby and assisting other front desk teammates.