Guest Service Agent

BENCHMARK; Birmingham (AL); On-site; USD 17,047 - 24,280; Full time

Job summary

BENCHMARK in Birmingham, Alabama is on the lookout for a dedicated Guest Services Agent to join our team. This role involves providing exceptional service to guests, ensuring a warm welcome and a memorable experience from arrival through their stay.

The ideal candidate will possess a passion for assisting others, with at least a year in a high-interaction customer service position. A valid driver’s license and a friendly demeanor are essential, along with the ability to work flexible shifts, including weekends.

Qualifications

• At least one year of experience in a customer service role with high guest interaction.
• Valid driver’s license with no major infractions for the past six months.
• Hospitality industry experience is a plus.

Responsibilities

• Help guests discover their 'Wanderlust' experience through exceptional customer service.
• Interact with guests and welcome them as they arrive at the hotel.
• Escort guests to the front desk for check-in and assist with luggage.

Skills

Customer service

Team collaboration

Problem-solving

Verbal communication

Job description

Job Overview

We are looking for a highly motivated individual to join our Guest Services team as a Guest Services Agent. The ideal candidate uses an engaging personality to create a memorable first impression for our guests as they arrive and throughout their stay.

Responsibilities

• Help guests discover their "Wanderlust" experience and provide exceptional customer service by being engaging and taking a sincere interest.
• Interact with all guests; welcome each guest to our hotel and, if they are arriving by motor vehicle, open their door upon arrival.
• Escort and orient guests to the front desk for check‑in.
• Park and retrieve guests’ vehicles as requested.
• Upon check‑in, escort guests and their luggage to their room while explaining hotel amenities and fun facts.
• Collaborate with other attendants to ensure each guest receives a personalized experience and consistently open the door for all guests.
• Assist the lobby attendant in keeping the entrance area clean and organized.
• Exceed expectations with guests and employees, doing more than the norm to make a difference.

Qualifications

• At least one year of experience in a customer service role with high guest interaction.
• Valid driver’s license with no major infractions for the past six months.
• Hospitality industry experience is a plus.
• Strong problem‑solving skills.
• Ability to work effectively in a team environment.
• Pleasant and helpful personality.
• Ability to work a full shift standing and moving between the valet lot and various hotel areas.
• Strong desire to make a positive impact on others.
• Outgoing and engaging demeanor.
• Excellent verbal communication skills.
• Capacity to work in a fast‑paced setting and stand for the duration of the shift.
• Availability to work various shifts, including weekends and holidays.

Compensation

$15.00 - $15.00 per hour.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.