Guest Experience Concierge — Create Memorable Stays

Pyramid Global Hospitality; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Concierge to join our Guest Services team. The ideal candidate will use their engaging personality to create a memorable impression for guests by helping plan their stay and serving as the top source of knowledge about the hotel, its amenities, and the local area.

This role offers the chance to build relationships with guests from around the world, grow your hospitality career on a world-class property, and contribute to WOW moments.

Qualifications

• High school diploma or equivalent.
• Outgoing, engaging personality with excellent verbal and written communication.
• Strong knowledge of the local area.
• Computer skills.
• Ability to work across weekends and holidays.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Establish relationships with local area restaurants, shops and attractions.
• Help to resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Communicate all pertinent information to manager on duty.
• Assist other departments as needed.

Skills

Engaging personality

Verbal communication

Written communication

Computer skills

Local knowledge

Education

High school diploma

Job description

Pyramid Global Hospitality is seeking a Concierge to join our Guest Services team. The ideal candidate will use their engaging personality to create a memorable impression for guests by helping plan their stay and serving as the top source of knowledge about the hotel, its amenities, and the local area.

This role offers the chance to build relationships with guests from around the world, grow your hospitality career on a world-class property, and contribute to WOW moments.