Guest Services Agent: Make Every Stay Extra Special

BENCHMARK; Hanover (NH); On-site; USD 29,000 - 34,000; Full time

Job summary

Pyramid Hanover Inn is seeking a friendly Guest Services Agent to deliver exceptional hospitality and a memorable first impression for guests. You will assist with luggage, guide guests to rooms, and serve as a knowledge source on hotel amenities and local attractions.

The role requires at least one year in customer service, a valid driver’s license, and the ability to work weekends/holidays in a fast-paced setting. A welcoming personality and team spirit are essential.

Qualifications

• At least 1 year in a customer service role with high guest interaction.
• Experience in hospitality is a plus.
• Strong verbal communication and a friendly, engaging demeanor.

Responsibilities

• Greet guests with a warm welcome and assist with luggage as they arrive.
• Escort guests to their rooms and provide directions to the front desk, amenities, and local area.
• Provide information about hotel services and local attractions to guests.
• Park and retrieve guest vehicles as requested and maintain lobby area cleanliness.
• Work as part of a team in a fast-paced environment, including weekends and holidays.

Skills

Customer service

Communication

Team player

Problem solving

Positive attitude

Job description

Pyramid Hanover Inn is seeking a friendly Guest Services Agent to deliver exceptional hospitality and a memorable first impression for guests. You will assist with luggage, guide guests to rooms, and serve as a knowledge source on hotel amenities and local attractions.

The role requires at least one year in customer service, a valid driver’s license, and the ability to work weekends/holidays in a fast-paced setting. A welcoming personality and team spirit are essential.