AGENT - Front Desk

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 18,000 - 23,000; Full time

Job summary

Pyramid Global Hospitality in Cincinnati is seeking a Guest Services Agent to create a warm, memorable first impression for guests from arrival to departure. You will assist with check-in/out and provide information about hotel amenities and local attractions.

The role emphasizes engaging personality, strong communication, teamwork, and the ability to thrive in a fast-paced environment while ensuring outstanding guest service.

Qualifications

• Minimum 1 year of customer service with high guest interaction.
• Hospitality industry experience is a plus.
• Ability to work in a fast-paced, team-based environment.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
• Upon check-in, you will escort the guests to the elevator. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• Assist lobby attendant in keeping entrance area clean and organized.
• "Be the difference" with all guest and employees and do more than just “the norm".

Skills

Customer service

Verbal communication

Teamwork

People skills

Stamina

Flexibility

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

About Our Property

There is a reason we are in the top 5 hotels in Cincinnati! It's our people! Sure, we have boutique accommodations in the historic Phelps Building in the heart of the city. Unique among extended-stay hotels in Cincinnati, we feature a rooftop restaurant and terrace, but that's not what really sets us apart, its our team members! We are in the top 5 because we're powered by some of the best, most talented individuals in the business. If you're the best, you belong with the best. Come see what a career at The Phelps with Pyramid Hotel Group can mean for you! The Phelps boasts 134 guest rooms and 5,039 sq ft of event space.

What You Will Have An Opportunity To Do

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their stay. In offering a warm welcome to our hotel, the Guest Services Agent assists with checking in and out as well as provides a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. If you are a person who enjoys engaging with people from all over the world and making meaningful connections, as well as taking steps to “WOW” people, we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world‑class property.

Your Role

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
• Upon check-in, you will escort the guests to the elevator. As you do so, you will be explaining our amenities and fun facts they should know about our hotel.
• Assist lobby attendant in keeping entrance area clean and organized
• "Be the difference" with all guest and employees and do more than just “the norm

What are we looking for?

• At least one year in a customer service role with high guest interaction
• Fosse experience is a plus
• Hospitality industry experience is a plus.
• Ability to solve problems when they arise.
• Ability to work in a team environment is a must.
• Pleasant and helpful personality.
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Excellent verbal communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the 8 hour shift
• Must be available to work various shifts including weekends and holidays

Compensation

$15.00

$15.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.