Guest Services Agent — Villas & Experiences

Marriott's Barony Beach Club; Port Royal (SC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Tuition Reimbursement

Uniforms provided

Free parking

Discounted golf

Cell phone discounts

Fitness center discounts

Job summary

Marriott Vacations Worldwide (MVW) is hiring a Guest Services Agent to assist Owners and guests with villa check-ins, local information, and event experiences that create memorable vacation moments.

The role involves responding to inquiries, coordinating with various departments, and ensuring guest satisfaction while upholding company standards and safety procedures. On-site work with flexible shifts is required.

Responsibilities

• Check guests into villas and review property amenities and hours of operation.
• Respond to questions, concerns and requests and coordinate with other departments to resolve issues.
• Explain room features to guests and ensure requests are met to their satisfaction.
• Answer telephone calls and route to the appropriate department; assist with bellman/runner duties as needed.
• Greet guests, interact professionally, and contribute to team goals while following safety procedures.

Job description

Marriott Vacations Worldwide (MVW) is hiring a Guest Services Agent to assist Owners and guests with villa check-ins, local information, and event experiences that create memorable vacation moments.

The role involves responding to inquiries, coordinating with various departments, and ensuring guest satisfaction while upholding company standards and safety procedures. On-site work with flexible shifts is required.