Guest Services Agent – Craft Memorable Vacations

Vistana Management Inc; Orlando (FL); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Free on-site parking

Shoe credit (Shoes for Crews)

Team lunches (monthly/quarterly)

Guest satisfaction awards

Travel discounts

Tuition reimbursement

Medical/Dental/Vision benefits

Job summary

Marriott Vacations Worldwide in Orlando is seeking a friendly Guest Services Agent to welcome Owners and guests, check them into villas, explain property amenities and local areas of interest, and coordinate with other departments to resolve requests. You will help create memorable vacation moments by delivering attentive service.

A typical day includes answering calls, assisting guests with questions, and supporting bellman duties as needed.

Qualifications

• Experience delivering guest-focused service in hospitality or retail environments.
• Excellent communication and listening skills.
• Ability to multitask and respond promptly to requests.

Responsibilities

• Check Owners/guests into villas and explain amenities.
• Answer calls and route to appropriate departments.
• Identify and explain room features and local activities.
• Follow up to ensure requests are met to satisfaction.
• Assist with bellman/runner duties as needed.
• Maintain professional interactions with guests and colleagues.

Skills

Customer service

Communication

Job description

Marriott Vacations Worldwide in Orlando is seeking a friendly Guest Services Agent to welcome Owners and guests, check them into villas, explain property amenities and local areas of interest, and coordinate with other departments to resolve requests. You will help create memorable vacation moments by delivering attentive service.

A typical day includes answering calls, assisting guests with questions, and supporting bellman duties as needed.