Guest Services Agent: Create Memorable Stays (Weekend/FT)

Hyatt Hotels Corporation; Escondido (CA); Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Credit Union Membership

Tuition Reimbursement

Professional Counseling

Free On-Site Parking

Monthly recognition programs

Job summary

Join Hyatt Vacation Club as a Guest Services Agent to create memorable experiences for guests. You will assist with check-ins, address guest inquiries, and provide information about property amenities. The position requires flexibility to work various shifts, including weekends and holidays.

The role offers competitive pay at $21.25 an hour and benefits like tuition reimbursement and on-site parking. If you have strong customer service skills and a desire to help others, apply now!

Qualifications

• Must be available to work various shifts, weekends, and holidays.
• Ability to lift/carry/push/pull items up to 25lbs.
• Background/drug screening may be required.

Responsibilities

• Check Owners/guests into their villas and review property amenities.
• Address guests' questions and concerns.
• Identify and explain room features to guests.
• Ensure guest requests or problems are resolved.
• Route telephone calls to appropriate departments.

Skills

Customer service

Active listening

Problem-solving

Communication

Job description

Join Hyatt Vacation Club as a Guest Services Agent to create memorable experiences for guests. You will assist with check-ins, address guest inquiries, and provide information about property amenities. The position requires flexibility to work various shifts, including weekends and holidays.

The role offers competitive pay at $21.25 an hour and benefits like tuition reimbursement and on-site parking. If you have strong customer service skills and a desire to help others, apply now!