Front Desk Agent

Hyatt Vacation Ownership; Truckee (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision/401K

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Job summary

Hyatt Vacation Ownership is seeking a Guest Services Agent to assist Owners/guests with experiences and events that create memorable vacation memories. You’ll be part of a supportive, friendly team in a resort setting, welcoming guests and ensuring their questions and needs are handled with care and inclusivity.

Typical duties include checking guests in, explaining amenities, answering calls, and coordinating with other departments to resolve issues.

Qualifications

• Customer service oriented
• Excellent communication skills
• Ability to respon positively to guests

Responsibilities

• Checks Owners/guests into their villas and explains amenities, hours, and local areas of interest.
• Responds to guests' questions and requests and coordinates with other departments to resolve issues.
• Explains room features to guests and guides use of key, ice, and vending areas.
• Follows up with Owners/guests to ensure requests are met to their satisfaction.
• Answers telephone calls and routes to proper department; may assist with bellman and runner duties.

Job description

Hourly Rate: $24.00

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where Great Benefits Lead To a Life Fulfilled.

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit Eligibility will vary by position

Site Specific Perks

• Free Parking
• Department celebrations
• Associate Appreciation Week
• Monthly associate recognition and reward programs
• Discounts on local food, fitness, recreation
• Seasonal Retention Bonus

As a Guest Services Agent, a typical day will include:

• Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
• Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
• Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
• Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
• Answers telephone calls and routes calls to the proper department as applicable.
• May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience And Company Standards

• Welcome and greet guests and anticipate and address their needs.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Always follow company policies and safety procedures.

To Become a Guest Services Agent At HVC

• Available to work various shifts, holidays, and both weekend days.
• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
• Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.