Guest Services Agent - Create Memorable Vacation Stays

Travel + Leisure Co.; Fort Lauderdale (FL); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Paid time off

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and assist with registration, reservations, and inquiries at our resort properties.

You will quote room rates, guide guests through check-in, and provide local area information to create memorable experiences. This role requires friendly communication, accuracy in cash handling, basic math, and the ability to multitask in a fast-paced environment.

Qualifications

• Professional appearance and a positive attitude.
• Excellent English communication skills (read, write, understand).
• Strong problem-solving with minimal supervision.
• Basic math and cash handling knowledge.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Basic computer and office skills.

Responsibilities

• Greet guests warmly and assist with registration to checkout.
• Provide room rate quotes and information about the resort and area attractions.
• Process cash and credit card transactions following procedures.
• Balance cash receipts and other money handling duties.
• Complete checkout procedures and verify charges in guest folios.
• Reserve and confirm reservations for individuals or groups.
• Respond to guest inquiries quickly and thoroughly.

Skills

Professional appearance

Excellent communication

Problem solving

Cash handling

Multitasking

Attention to detail

Basic computer skills

Job description

Travel + Leisure Co. is seeking a Guest Services Associate to warmly welcome guests and assist with registration, reservations, and inquiries at our resort properties.

You will quote room rates, guide guests through check-in, and provide local area information to create memorable experiences. This role requires friendly communication, accuracy in cash handling, basic math, and the ability to multitask in a fast-paced environment.