Guest Services Agent: Craft Memorable Villa Stays

Marriott Vacations; Hawaii; On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Competitive Pay

Health Benefits

Travel Discounts

Credit Union

Tuition Reimbursement

Counseling & Support

Growth Opportunities

Benefit Eligibility

Job summary

Marriott Vacations Worldwide is hiring a Guest Services Agent to assist Owners/guests with villas, amenities, and local activities. You will engage guests, resolve issues by coordinating with departments, and explain room features and services to ensure a memorable stay.

The role offers a meaningful work environment with competitive compensation, on-site perks, and opportunities for growth within a global hospitality group.

Qualifications

• Experience in guest services or hospitality is preferred.
• Ability to work various shifts, including holidays and weekends.
• Strong guest-focused communication and problem-solving skills.

Responsibilities

• Checks Owners/guests into villas and reviews amenities, services, hours and local areas.
• Listens and responds to guests' questions, concerns, and requests and coordinates with other departments.
• Explains room features to guests and assists with access and operations (keys, ice, vending).
• Follows up with Owners/guests to ensure requests are met to satisfaction.
• Answers calls and routes to the proper department as applicable.
• May assist with bellman and runner duties as needed.

Skills

Customer service

Communication

Problem solving

Tools

POS systems

Job description

Marriott Vacations Worldwide is hiring a Guest Services Agent to assist Owners/guests with villas, amenities, and local activities. You will engage guests, resolve issues by coordinating with departments, and explain room features and services to ensure a memorable stay.

The role offers a meaningful work environment with competitive compensation, on-site perks, and opportunities for growth within a global hospitality group.