Guest Experience Concierge & Relations Coordinator

MVC Orlando Telesales; Orlando (FL); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401K opportunities

Travel discounts

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth & Development

Job summary

Marriott Vacations Worldwide in Orlando is seeking a Coordinator Customer Relations to assist Owners and guests with experiences and events, providing Concierge-style services for promotional vacation packages.

The role emphasizes guest communication by phone and in person, information about property amenities, and addressing special needs promptly while maintaining company standards.

Qualifications

• Communicates with preview tour customer via telephone before their scheduled arrival and tour date.
• Offers Concierge-style services to guests on promotional vacation packages.
• Provides detailed information about property amenities.
• Engages customers in conversation regarding their stay, property services, and area attractions.
• Identifies special customer needs and arranges fulfillment upon customer arrival.
• Addresses customers' service needs in a professional, positive, and timely manner.
• Welcomes guests and anticipates and addresses their needs.
• Excellent written and verbal communication skills.

Responsibilities

• Communicates with preview tour customer via telephone before arrival and tour date.
• Offers Concierge-style services to guests on promotional vacation packages.
• Provides information about property amenities.
• Engages customers about stay, services, and attractions.
• Identifies and fulfills special guest needs on arrival.
• Addresses service needs professionally and promptly.
• Welcomes guests and ensures company standards are met.

Skills

Excellent written communication

Verbal communication

Guest services orientation

Job description

Marriott Vacations Worldwide in Orlando is seeking a Coordinator Customer Relations to assist Owners and guests with experiences and events, providing Concierge-style services for promotional vacation packages.

The role emphasizes guest communication by phone and in person, information about property amenities, and addressing special needs promptly while maintaining company standards.