Service Greeter

Cerritos Acura; Cerritos (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Cerritos Acura is seeking a friendly, professional guest services teammate to welcome visitors and support a smooth, high-energy front desk.

In this role you will greet guests, direct them to the right area, answer common questions about services and wait times, maintain a clean lobby, and collaborate with the team to ensure a positive experience for every guest.

Qualifications

• Excellent interpersonal and communication skills.
• Warm, approachable, and professional demeanor.
• Organized and attentive in a busy environment.
• Strong customer service mindset with a focus on positive experiences.
• Able to work independently and as part of a team.
• Basic problem-solving skills and attention to detail.
• Availability to work flexible shifts including evenings, weekends, or holidays.

Responsibilities

• Welcome guests promptly and professionally upon arrival.
• Provide clear, courteous assistance and direct guests to the appropriate area or team member.
• Answer basic questions and share helpful information about services, wait times, or next steps.
• Support an organized, clean, and inviting front-facing environment.
• Assist with guest flow, check-in processes, or queue management as needed.
• Communicate effectively with team members to ensure a smooth guest experience.
• Address concerns with patience, professionalism, and a solutions-oriented approach.
• Follow established procedures, safety guidelines, and company policies.

Job description

We are seeking a friendly, professional, and customer-focused individual to join our team in a front-line guest service role. In this position, you will create a welcoming first impression, support guests with a positive experience, and help ensure smooth day-to-day operations in a fast-paced environment.

Responsibilities

• Welcome guests promptly and professionally upon arrival.
• Provide clear, courteous assistance and direct guests to the appropriate area or team member.
• Answer basic questions and share helpful information about services, wait times, or next steps.
• Support an organized, clean, and inviting front-facing environment.
• Assist with guest flow, check-in processes, or queue management as needed.
• Communicate effectively with team members to help ensure a smooth guest experience.
• Address concerns with patience, professionalism, and a solutions-oriented approach.
• Follow established procedures, safety guidelines, and company policies.

Qualifications

• Excellent interpersonal and communication skills.
• A warm, approachable, and professional demeanor.
• Ability to remain organized and attentive in a busy environment.
• Strong customer service mindset with a focus on creating positive experiences.
• Ability to work effectively both independently and as part of a team.
• Basic problem-solving skills and attention to detail.
• Availability to work flexible shifts, including evenings, weekends, or holidays as needed.

Preferred Experience

• Previous experience in customer service, hospitality, retail, or a similar guest-facing role.
• Familiarity with check-in, reception, or front-desk support tasks.
• Experience in a fast-paced environment where priorities may change throughout the day.

What We Offer

• A welcoming and team-oriented work environment.
• Opportunities to build valuable customer service and communication skills.
• Training and support to help you succeed in the role.
• The chance to make a positive impact on every guest interaction.

Additional Information

We are committed to providing an inclusive workplace where every team member can contribute, grow, and thrive. If you enjoy helping others and take pride in delivering excellent service,