Guest Service Agent

The View Hotel; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Training and development

Health, dental, and vision insurance

Paid time off and holidays

Career advancement opportunities

Job summary

The View Hotel in Orlando seeks a friendly Guest Services Agent to join our Front Desk team. You will be the first point of contact, delivering exceptional service with a smile and multi-tasking in a fast-paced environment.

Key duties include greeting guests, managing check-in/out, resolving requests, and coordinating with housekeeping to ensure guest satisfaction. We value reliability, communication, and a welcoming presence.

Qualifications

• Customer service experience in hospitality or related fields.
• Strong communication and interpersonal skills.
• Multilingual abilities are a plus.
• Ability to work independently or in a team environment.

Responsibilities

• Greet and welcome guests promptly with a positive attitude.
• Handle check-in and check-out procedures accurately.
• Address guest inquiries, requests, or complaints professionally.
• Maintain a tidy front desk and up-to-date information.
• Coordinate with housekeeping and maintenance to meet guest needs.
• Assist with reservations, phone calls, and correspondence.
• Uphold policies and ensure guest and staff safety.

Skills

Customer service

Communication

Multilingual

Teamwork

Education

High School Diploma or equivalent

Job description

Job Title: Guest Service Agent

Job Description:

We are seeking a dedicated and professional Guest Services Agent to join our hotel Front Desk team. The ideal candidate will possess excellent communication skills, a welcoming demeanor, and the ability to multitask efficiently in a fast-paced environment. As a Guest Services Agent, you will be the first point of contact for our guests, providing exceptional customer service with a smile.

Key Responsibilities:

• - Greet and welcome guests promptly with a positive and friendly attitude.
• - Efficiently manage check-in and check-out procedures, ensuring accuracy in guest information.
• - Address and resolve guest inquiries, requests, or complaints in a timely and professional manner.
• - Maintain an organized and tidy front desk area, ensuring all resources and information are up-to-date.
• - Coordinate with housekeeping and maintenance teams to ensure guest needs are met.
• - Assist with administrative tasks, such as booking reservations, answering phones, and handling correspondence.
• - Uphold company policies and ensure a safe and secure environment for guests and staff.

Qualifications:

• - High school diploma or equivalent; additional education in hospitality or related fields is a plus.
• - Proven experience in a customer service role, preferably in a hotel or hospitality setting.
• - Proficiency in using computer systems, reservation software, and office equipment.
• - Strong problem-solving skills and the ability to work independently or as part of a team.
• - Flexibility to work various shifts, including evenings, weekends, and holidays.
• - Multilingual skills are an advantage.

Benefits:

• - Competitive salary and performance-based incentives.
• - Comprehensive training and development programs.
• - Health, dental, and vision insurance options.
• - Paid time off and holiday packages.
• - Opportunities for career advancement within the company.

Join our team and contribute to creating memorable experiences for our guests. We look forward to welcoming you as our next Guest Services Agent!