Guest Service Agent

Hcareers; Red Bank (NJ); On-site; USD 19,000 - 30,000; Full time

Job summary

Hcareers is seeking a friendly Guest Service Agent to join our Front Office team. You will greet guests, assist with reservations and billing, and coordinate with other departments to ensure a smooth stay.

As a primary point of contact, you will deliver warm service, answer questions, and help guests with check-in/out, local information, and available amenities. Perfect for someone who enjoys people and genuine hospitality.

Qualifications

• Prior front desk or hospitality experience preferred.
• Excellent interpersonal and written/verbal communication skills.
• Ability to stay calm, organized, and attentive in a busy environment.

Responsibilities

• Welcome guests with a warm, professional demeanor and create a positive first impression.
• Handle front desk duties, reservations, billing, and guest questions.
• Coordinate with Bell Services, Housekeeping, and other departments for seamless stays.
• Check guests in/out, assign rooms, and issue keys.
• Process payments and assist with billing questions or concerns.
• Provide information about hotel amenities, local area, and dining options.
• Answer calls and assist with reservations using etiquette and accuracy.

Skills

Customer service

Communication

Hospitality mindset

Multitasking

Job description

Be the face of the hotel and create memorable experiences from the moment our guests arrive.

We are looking for a friendly, confident, and service-minded Guest Service Agent to join our Front Office team. As one of the first and last people our guests interact with, you will play an important role in creating a welcoming experience and making sure each stay runs smoothly.

This is a hands-on hospitality position where no two shifts are exactly alike. You will welcome arriving guests, assist with reservations and billing, answer questions, coordinate with other departments, and help resolve guest needs throughout their stay. You will work closely with the Front Office Manager and Front Office Supervisors while becoming a knowledgeable resource for everything happening throughout the hotel.

If you enjoy meeting people, solving problems, staying busy, and taking pride in providing genuine hospitality, we would love to meet you.

What You'll Do

• Welcome guests and visitors with a warm, professional, and genuine approach, creating a positive first impression of the hotel.
• Deliver exceptional service at the Front Desk and throughout the guest experience.
• Maintain a friendly, cheerful, and professional demeanor, even during busy periods.
• Review daily arrivals and special requests and do everything possible to ensure guest needs are anticipated and addressed.
• Check guests in and out efficiently and accurately.
• Assign guest rooms and issue room keys.
• Process guest payments and assist with billing questions or concerns.
• Serve as a knowledgeable resource for guests, providing information about the hotel, dining, events, local area, and available amenities.
• Answer telephone calls and assist with reservations using professional telephone and reservation etiquette.
• Accurately describe the hotel, explain available rates and room options, and assist guests with making reservations.
• Work closely with Bell Services, Housekeeping, Engineering, and other departments to coordinate guest requests and ensure a seamless stay.
• Review group arrivals and the Group Resume to ensure routing, comments, room assignments, and other details are accurate and ready for arrival.
• Assist with guest concerns and requests, involving Front Office leadership when additional support is needed.
• Follow all hotel safety, security, and operational policies and procedures.
• Assist the Front Office Manager and Front Office Supervisors with additional projects and responsibilities as needed.

What We're Looking For

We are looking for someone who enjoys working with people and takes genuine pride in providing great service. Previous hotel or hospitality experience is helpful, but we are also interested in candidates with strong customer service experience who are eager to learn and grow in the hospitality industry.

Successful candidates will have:

• Excellent interpersonal and communication skills.
• A warm, welcoming, and professional approach to guests and coworkers.
• The ability to remain calm, organized, and attentive to detail in a busy environment.
• Strong problem-solving skills and the ability to take initiative.
• The ability to work effectively as part of a team and communicate with multiple departments.
• A willingness to learn hotel systems, procedures, and operations.
• The flexibility to work opening and closing shifts, weekends, and holidays as required.

• The position requires mobility. While performing the duties of this position, the employee is frequently required to sit, kneel, stand, stoop, bend, stretch, communicate, reach, and manipulate objects.
• Must be able to bend, squat and lift up to 50 pounds, as well as be able to push and pull carts and luggage weighing up to 100 pounds.
• Must be able to stand for extended periods of time.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the employee’s department leadership. Furthermore, this description is subject to change, at the sole discretion of the hotel, and in no way creates an employment contract, implied or otherwise; each employee remains, at all times, an “at will” associate.

Source: Hcareers