Guest Services Agent

Placements24; Myrtle Beach (SC); Presencial; USD 31.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff meals

Uniform

Training opportunities

Employee discounts

Descripción de la vacante

Placements24 is seeking a friendly Guest Services Agent to join our client’s team in East London. You will welcome guests, manage check-ins and check-outs, and respond to inquiries to ensure a smooth stay.

The ideal candidate communicates well, maintains a positive attitude, and delivers outstanding customer service within hospitality. You’ll handle payments, assist with front office tasks, and contribute to a welcoming hotel experience.

Formación

• Previous experience in customer service or hospitality is preferred.
• Excellent communication and interpersonal skills are essential.
• Ability to multitask and work in a fast-paced environment.

Responsabilidades

• Greet guests and manage check-in/check-out efficiently.
• Respond to inquiries via phone, email, and in person.
• Address guest needs and resolve complaints to ensure satisfaction.
• Provide recommendations for local attractions and dining.

Conocimientos

Communication skills

Interpersonal skills

Multitasking

Customer service

Herramientas

Office software

Descripción del empleo

About the Role

Our client is looking for a friendly and attentive Guest Services Agent to join their team in East London . This role is crucial for creating a welcoming and positive experience for all guests upon arrival and throughout their stay. You will be responsible for handling check-ins and check-outs, managing guest inquiries, providing local information, and ensuring guest satisfaction by addressing any needs or concerns promptly and professionally. The ideal candidate is an excellent communicator, possesses a positive attitude, and has a passion for delivering outstanding customer service within the hospitality industry.

Key Responsibilities

• Greet guests warmly upon arrival and provide efficient check-in and check-out services.
• Respond to guest inquiries via phone, email, and in person, providing accurate information and assistance.
• Handle guest requests and resolve any issues or complaints with a focus on guest satisfaction.
• Provide recommendations for local attractions, dining, and activities.
• Process payments and maintain accurate guest records.
• Assist with various administrative tasks as needed to support front office operations.

Requirements

• Previous experience in customer service or a hospitality role is preferred.
• Excellent communication and interpersonal skills.
• A positive and professional attitude.
• Ability to multitask and work effectively in a fast-paced environment.
• Proficiency in using computers and standard office software.
• Flexibility to work various shifts, including weekends and public holidays.

Benefits

• Competitive annual salary.
• Staff meals and uniform.
• Opportunities for training and career development.
• Friendly and supportive work environment.
• Employee discounts on hotel services.