Customer Care Associate

Placements24; Windsor Park (TN); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Competitive starting salary

Medical insurance and retirement plan

Paid training programs

Supportive team environment in East 伦敦

Job summary

Placements24 is seeking a friendly Customer Care Associate to join our team in East London. You will be the primary contact for customers, handling inquiries via phone and email, providing accurate information, processing requests, and ensuring a positive customer experience.

A supportive team environment and paid training are available to help you succeed. The role emphasizes professional communication, active listening, and the ability to manage multiple tasks with accuracy.

Qualifications

• Experience in customer care or related service is beneficial.
• Strong communication and active listening required.
• Ability to stay calm and professional under pressure.
• Basic computer literacy and familiarity with office software.
• Positive attitude and genuine desire to help customers.
• Good organizational skills and attention to detail.

Responsibilities

• Handle customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Process customer orders, applications, or requests efficiently.
• Resolve customer complaints and concerns in a satisfactory and timely manner.
• Maintain up-to-date customer records and interaction logs.
• Collaborate with team members to ensure consistent service quality.

Skills

Strong communication

Active listening

Calm under pressure

Computer literacy

Organizational skills

Customer service experience

Tools

Office software

Job description

About the Role

Our client is looking for a friendly and customer-oriented Customer Care Associate to join their team in East London. This role involves assisting customers with inquiries, processing requests, and ensuring a positive overall experience with the company's services. You will be the primary point of contact for customers, handling a range of interactions with professionalism and efficiency. Join a reputable company in East London dedicated to exceptional service and customer satisfaction.

Key Responsibilities

• Handle customer inquiries via phone, email, and other communication channels.
• Provide accurate information about products, services, and company policies.
• Process customer orders, applications, or requests efficiently.
• Resolve customer complaints and concerns in a satisfactory and timely manner.
• Maintain up-to-date customer records and interaction logs.
• Collaborate with team members to ensure consistent service quality.

Requirements

• Previous experience in customer care or a related service role is beneficial.
• Strong communication and active listening skills.
• Ability to remain calm and professional under pressure.
• Basic computer literacy and familiarity with office software.
• A positive attitude and a genuine desire to help customers.
• Good organizational skills and attention to detail.

Benefits

• Competitive starting salary.
• Medical insurance and retirement savings plan.
• Paid training programs.
• A supportive team environment in East London .
• Opportunities for career advancement within the organization.