Guest Services Agent

Placements24; Windsor Park (TN); On-site; USD 11,000 - 14,000; Part time

Benefits offered by this job

Staff discounts

Uniform and meals provided

Part-time role with flexible shifts

Career development opportunities

Dynamic work environment

Job summary

Placements24 seeks a friendly Guest Services Agent for a stylish hotel in East London, Eastern Cape. You will manage check-ins/check-outs, handle inquiries, and provide information about services and local attractions to ensure a memorable stay.

The ideal candidate has excellent communication skills, a customer-focused attitude, and the ability to work flexible shifts, including weekends and holidays. Experience with PMS is a plus.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly and professional demeanor.

Responsibilities

• Greet guests and process check-ins/outs efficiently and accurately.
• Respond to guest inquiries via phone, email, and in person, providing information about hotel services and local attractions.
• Handle guest requests and resolve complaints promptly and professionally.
• Manage reservations, modify bookings, and assist with room assignments.
• Process payments and maintain accurate cash and card records.
• Liaise with Housekeeping and Maintenance to meet guest needs.
• Promote hotel services and loyalty programs to guests.
• Maintain a clean and organized front desk area.
• Assist with administrative tasks and prepare daily reports.

Skills

Communication

Customer service

Multitasking

Attention to detail

Tools

PMS

Job description

About the Role

Our client, a stylish and contemporary hotel located in the coastal city of East London, Eastern Cape , is looking for a friendly and efficient Guest Services Agent to join their front desk team. This role is crucial for creating a positive first and last impression on guests. As a Guest Services Agent, you will be responsible for managing check-ins and check-outs, handling guest inquiries, providing information about the hotel and local attractions, and resolving guest issues to ensure their stay is comfortable and memorable. The ideal candidate is a people-person with excellent communication skills and a passion for delivering outstanding hospitality service in a vibrant Eastern Cape setting.

Key Responsibilities

• Greet guests warmly and process check-ins and check-outs efficiently and accurately.
• Respond to guest inquiries via phone, email, and in person, providing information about hotel services, amenities, and local attractions.
• Handle guest requests and resolve complaints promptly and professionally, ensuring guest satisfaction.
• Manage reservations, modify bookings, and assist with room assignments.
• Process payments and maintain accurate cash and credit card records.
• Liaise with other departments, such as Housekeeping and Maintenance, to ensure guest needs are met.
• Promote hotel services and loyalty programs to guests.
• Maintain a clean and organized front desk area.
• Assist with administrative tasks and prepare daily reports as needed.
• Contribute to a positive and welcoming atmosphere for all guests.

Requirements

• Previous experience in customer service or hospitality is preferred, particularly in a front desk role.
• Excellent communication and interpersonal skills.
• Strong customer service orientation with a friendly and professional demeanor.
• Proficiency in using hotel property management systems (PMS) is an advantage.
• Ability to multitask and handle pressure effectively.
• Flexibility to work various shifts, including weekends and public holidays.
• Basic knowledge of the East London area is beneficial.
• Fluency in English required; additional languages are a plus.
• Must be eligible to work in Eastern Cape .

Benefits

• An annual salary of ZAR, commensurate with experience and qualifications.
• Opportunities for career development within the hospitality sector.
• Staff discounts on accommodation and dining.
• A supportive and dynamic work environment in East London .
• Uniform and meal provisions during shifts.
• Part-time role offering flexibility.