Guest Relations Officer

Placements24; Myrtle Beach (SC); On-site; USD 28,000 - 43,000; Full time

Benefits offered by this job

Competitive salary & gratuities

Staff meals & uniforms

Training & career growth

Employee discounts on hotel services

Job summary

Placements24 is seeking a warm and professional Guest Relations Officer to join a hospitality team in East London. You will be the primary contact for guests from booking to checkout, addressing needs and resolving issues to ensure an outstanding stay.

The role requires empathy, excellent communication, and a proactive approach to service, with responsibilities including welcoming guests, handling inquiries, coordinating with housekeeping and F&B, and maintaining guest records to support service

Qualifications

• Experience in a guest-facing role in hospitality is required.
• Strong communication and interpersonal skills are essential.
• Able to handle stressful situations calmly and professionally.

Responsibilities

• Welcome guests and assist with check-in/check-out to create a positive first and last impression.
• Respond to inquiries and concerns promptly and courteously.
• Resolve complaints with empathy and professionalism to ensure satisfaction.
• Provide information about hotel services, local attractions, and dining options.
• Coordinate with housekeeping and F&B to meet guest needs.
• Maintain guest records and feedback logs for service improvements.

Skills

Guest services

Communication

Problem solving

Empathy

Job description

About the Role

Our client is looking for a warm and professional Guest Relations Officer to join their hospitality team in East London. This role is dedicated to ensuring every guest has an outstanding experience, from booking to check-out. You will be the primary point of contact for guests, addressing their needs, resolving issues, and making their stay as comfortable and enjoyable as possible. This position requires a proactive, empathetic, and detail-oriented individual committed to upholding the highest standards of service and guest satisfaction within the hotel environment.

Key Responsibilities

• Welcome guests and assist with check-in and check-out procedures, ensuring a positive first and last impression.
• Respond to guest inquiries, requests, and concerns in a timely and efficient manner.
• Resolve guest complaints and service issues with professionalism and empathy, striving for customer satisfaction.
• Provide information about hotel services, local attractions, and dining recommendations.
• Coordinate with other departments (housekeeping, maintenance, F&B) to ensure guest needs are met.
• Maintain guest records and feedback logs to identify areas for service improvement.

Requirements

• Previous experience in a guest-facing role within the hospitality industry, such as front desk or guest services.
• Excellent communication, interpersonal, and problem-solving skills.
• A friendly, approachable, and professional demeanor.
• Ability to handle stressful situations calmly and effectively.
• Familiarity with hotel operations and guest service standards.
• A genuine passion for providing exceptional customer care.

Benefits

• Competitive salary and potential for gratuities.
• Staff meals and uniform provided.
• Opportunities for training and career growth in hospitality.
• Enjoy working in a friendly and customer-focused environment in East London.
• Discounts on hotel services for employees.