Guest Services Agent — Warm Hospitality & Guest Experience

Placements24; Myrtle Beach (SC); On-site; USD 31,000 - 39,000; Full time

Benefits offered by this job

Staff meals

Uniform

Training opportunities

Employee discounts

Job summary

Placements24 is seeking a friendly Guest Services Agent to join our client’s team in East London. You will welcome guests, manage check-ins and check-outs, and respond to inquiries to ensure a smooth stay.

The ideal candidate communicates well, maintains a positive attitude, and delivers outstanding customer service within hospitality. You’ll handle payments, assist with front office tasks, and contribute to a welcoming hotel experience.

Qualifications

• Previous experience in customer service or hospitality is preferred.
• Excellent communication and interpersonal skills are essential.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet guests and manage check-in/check-out efficiently.
• Respond to inquiries via phone, email, and in person.
• Address guest needs and resolve complaints to ensure satisfaction.
• Provide recommendations for local attractions and dining.

Skills

Communication skills

Interpersonal skills

Multitasking

Customer service

Tools

Office software

Job description

Placements24 is seeking a friendly Guest Services Agent to join our client’s team in East London. You will welcome guests, manage check-ins and check-outs, and respond to inquiries to ensure a smooth stay.

The ideal candidate communicates well, maintains a positive attitude, and delivers outstanding customer service within hospitality. You’ll handle payments, assist with front office tasks, and contribute to a welcoming hotel experience.